FAQ

All orders will be picked and packed within 2-3 business day of them being placed. If you want to know about the status of your order (and it has been longer than 3 business days) please email info@issycollection.com.au 

All orders are dispatched from Sydney and upon placement of your order you will receive a tracking link that you can use to regularly track your shipment. 

Shipping times can vary depending on location, shipment method and other factors. An estimated shipping time will be provided during checkout upon selection of standard or express shipping.

We offer $10 standard shipping Australia-wide.

Express shipping Australia-wide is a flat rate of $15.

Not currently, but maybe in the future!

Unfortunately we cannot change your order once it has been placed. We may be able to cancel your order (if it has not been packed) and then you are able to place a new one.

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been packed. We ask to please take care when entering your postal details, and if you've recently moved, please make sure our system has your updated details.

We process and pack your order as fast as possible. You can cancel your order as long as it has not been packed. To cancel your order please email info@issycollection.com.au

You will receive a notification from Sendle once we have packed your order. Sendle will also send you multiple shipping updates to your email or mobile phone throughout the delivery process. If you think your order is taking longer than expected please contact Sendle via their website and lodge a customer enquiry to get a further update on your delivery.

As much as we try, human error can occur. If you have received the wrong order please get in touch with us as soon as possible so we can rectify the issue.

CAN YOU ENGRAVE MY JEWELLERY

We are working on it , however not at this present time. Hopefully in the near future! Many engravers can be found online or in your local shopping center.

At Issy Collection, we stand by the quality of our product. Your satisfaction is important to us.

If any goods are faulty we will meet our statutory obligations to provide a remedy, however, Issy Collection is not required to provide a refund if you change your mind about a particular purchase, so please choose carefully.

Please note:

  • We will reimburse any reasonable shipping charges for return of goods that are deemed faulty or incorrect.
  • Cannot accept returns for any reason other than if it is faulty, after 7* days from the dispatch date.
  • Is not obligated to refund an item due to a change of mind.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For any further queries please contact info@issycollection.com.au

You can select your preferred payment method at checkout.

  • We accept secure payments via shop Pay & PayPal.

CARING FOR YOUR JEWELLERY

HOW TO CLEAN YOUR STERLING SILVER JEWELLERY

There are countless at-home methods for cleaning your silver jewellery. You’ve probably found yourself faced with endless options, wondering which are the best. Well, here’s the silver cleaning methods that our jewelers suggest for your at-home cleanings:

  • Jewellery Cleaning Cloth: Apply a small amount of silver jewellery cleaner to a soft cloth and gently rub the silver with the cloth several times. Rinse the silver thoroughly in warm water. Blot dry and shine your silver with our polishing cloth or mitts. This will remove the tarnish and restore shine.
  • Soap and water: This is our most recommended method because of the gentleness of soap and water. This should really be your first line of defense before trying anything else.
  • Baking soda and water: If you come across suggestions to use toothpaste, we highly recommend you ignore that tip and use baking soda and water instead. When toothpastes were simple non-whitening, non-gel based pastes, they could be used on your jewellery. However, they include many more ingredients now that may damage your silver. Instead make a paste from baking soda and water, apply a small amount onto a cloth or toothbrush and scrub gently.
  • White vinegar and baking soda: This gentle cleaning method is great for removing heavy tarnish. Soak your sterling silver in ½ cup of white vinegar and 2 tbsp of baking soda (combine these in the sink and prepare yourself for the fizzing and foam) for two to three hours. Rinse jewellery and pat dry.
  • Finish with a polish: After you’ve given your jewellery a good cleaning, you can finish the process by using a polishing cloth that’s specifically for sterling silver. You can repeat this process as often as needed.

Remember, the key to keeping your sterling silver clean is to keep up with regular cleanings to remove tarnish as it builds. Your job becomes much more difficult if you let a piece accumulate a lot of tarnish and then try to remove it all at once.There are many other methods that you’ll come across, but we highly suggest these three because of how gentle they are on your silver jewelry.

PREVENTING TARNISH WITH THESE DAILY WEARING TIPS

Knowing what’s harmful to your sterling silver jewellery is the best way to combat tarnish.For your daily wearing, we’ve put together this list of tips:

  • Wear it often: Believe it or not, your skin’s natural oils will help keep silver jewellery shiny. One of the easiest ways to prevent tarnish is to simply wear your silver often as opposed to letting it sit in a jewellery box unworn.
  • Remove during household chores: Substances with additional sulfur like household cleaners, chlorinated water, perspiration, and rubber will accelerate corrosion and tarnish. It’s a good idea to remove sterling silver completely before cleaning.
  • Keep out of direct sunlight: Before you hit the beach or pool, be sure to remove your silver jewellery. Sunlight can cause silver to tarnish as well.
  • Put your jewellery on last: For generations, women have been putting their jewellery on last and that’s for good reason! Lotions, makeups, hair spray and perfumes will accelerate tarnishing.

HOW TO PROPERLY STORE YOUR SILVER & PLATED JEWELLERY

  • Use an air-tight container: any container can be used to store your silver, as long as its air-tight. Zip-lock bag are great, but you can also find specialty jewelry bags for a more attractive option.
  • Use an air-tight container: any container can be used to store your silver, as long as its air-tight. Zip-lock bag are great, but you can also find specialty jewellery bags for a more attractive option.
  • Keep in a cool, dark place: as mentioned earlier, sunlight, heat and moisture accelerate tarnishing. Be sure to keep your silver in a cool, dark place.
  • Store pieces individually: storing your pieces separately prevents any chance of jewellery scratching or tangling with each other.
  • Consider anti-tarnish strips: you can throw in some anti-tarnish strips with your jewellery to help prevent tarnishing.
  • Do not store in paper, cardboard, or cotton-filled boxes: these boxes may contain traces of sulfur which will contribute to tarnishing.